Dear customers,

Your health and well-being are important to us. Help us keep everyone safe by using our online services to access your policies, download forms or pay online.

If you need to visit our Customer Service Centre at Marina One,

  • Please make an advance appointment. This will help us ensure safe distancing while we do our best to serve your needs.
  • Visitors will need to undergo temperature checks and declare your travel history.
  • Visitors who are unwell or has a recent travel history will not be allowed to enter our premises.

We seek your understanding that wait times at our service centre and on our hotline, may be longer than usual during this period. Thank you.

For assistance on your policies, please consider using the following online services;

  • PRUAccess
    View your policies, update your details, submit a claim, change payment instructions and more. You can now use your SingPass to log in

  • Online Forms & Services
    Download forms here to make changes to your policies, make a claim or change your payment instructions

  • Pay Online
    Choose your preferred way to pay; AXS, internet banking, credit card, GIRO, iPay or telegraphic transfer. 

To find out more about what Prudential is doing to assist those affected by COVID-19, click here.


Customer Enquiry Form

Have a question? Try finding the answers in our online FAQ. Or if you need to get in touch with us, fill in the form below and we'll reply to you shortly. All fields are mandatory.

Please log on to PRUaccess to update your personal details, access your e-Documents and/or obtain a copy of your Revised Benefit Illustration. To apply for a PRUaccess PIN/Forgot PIN click on this link.

Alternatively, you can also click here to download the Update of Address and Client's Particular's form and mail it back to us at:

Prudential Assurance Company Singapore (Pte) Limited
Robinson Road P.O. Box 492
Singapore 900942

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