Dear customers,

To ensure the safety of our customers, Prudential will be conducting temperature checks at our premises. Guests found to be unwell or have a travel history to mainland China in the last 14 days, will not be allowed to enter our premises.

For assistance on your policies, please consider using the following online services;

  • PRUAccess
    View your policies, update your details, submit a claim, change payment instructions and more. You can now use your SingPass to log in

  • Online Forms & Services
    Download forms here to make changes to your policies, make a claim or change your payment instructions

  • Pay Online
    Choose your preferred way to pay; AXS, internet banking, credit card, GIRO, iPay or telegraphic transfer. 


Customer Enquiry Form

Have a question? Try finding the answers in our online FAQ. Or if you need to get in touch with us, fill in the form below and we'll reply to you shortly. All fields are mandatory.

Please log on to PRUaccess to update your personal details, access your e-Documents and/or obtain a copy of your Revised Benefit Illustration. To apply for a PRUaccess PIN/Forgot PIN click on this link.

Alternatively, you can also click here to download the Update of Address and Client's Particular's form and mail it back to us at:

Prudential Assurance Company Singapore (Pte) Limited
Robinson Road P.O. Box 492
Singapore 900942

Are you a Prudential Policyowner? *

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